Customer Service

Returning Rental Materials

Lake Land College students also have multiple options for textbook returns.

  • Students, or someone they designate, can return their books in person to the Bookstore, the Kluthe Center in Effingham, the Eastern Region Center in Marshall or the Western Region Center in Pana. Check with each location for hours of operation.
  • Students may return textbooks via USPS, UPS, or FedEx provided they are post marked on due date or before. Students should mail books back to:
  • Lake Land College
    Attn: Bookstore
    5001 Lake Land Blvd.
    Mattoon, IL 61938

  • To be certain all books are returned, click on the link, "Textbooks Rented", in the Laker Hub to view all items rented for the current semester.
Cost of defacement or damage will be paid by the renter at the new retail price.

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Returning Purchase Materials

Purchased course materials (workbooks, access codes, etc.) can be returned by the 10th day of the semester (5th day Mod/Summer) with receipt and in original condition.

Merchandise and apparel must be returned within 30 days and must be accompanied with the receipt and original tags.

It is the student’s responsibility to maintain records that may be necessary for tax purposes.

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Student ID Cards

New student IDs will be issued again beginning August 2021.

Students can stop by the Bookstore or Kluthe Center during normal business hours with a valid picture ID (i.e. driver’s license or passport) to get a Lake Land Student ID made.

There is a $10 fee for replacement IDs.

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Accessing Your Booklist

Log into your Laker Hub – Registration Menu – Print My Booklist menu and then select to either ship your books or print your booklist. Students coming into the store to pick up course materials in person will need to bring the printed booklist and Laker ID. Students wanting to ship their books will click on the textbook express link and process the order from the website.

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Contact Support

Contact us anytime with questions or concerns via email at:,,, You can also contact our customer service department at: 217-234-5420.

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Our support staff will respond within 24 hours.

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